Written to be read. If something here is unclear, that is our failure rather than yours. Write to hello@askcici.com and we will fix the wording.
CiCi explains what a food label says and what the rules mean. She does not tell you whether to eat something, and she is not a doctor, a dietitian or a laboratory. Nothing here is medical advice. The package in your hand is always the authority. Where it disagrees with CiCi, the package is right.
A reading of a label, with its reasoning shown. Every verdict names the rule that fired, the words on the label that triggered it, and the regulation behind it, so you can check the working rather than trust the answer.
CiCi returns four answers, and two of them are honest uncertainty: a label may carry a gluten-free claim, may list no gluten ingredients without carrying a claim, may contain something that can legally conceal gluten, or may name a gluten grain outright. We will not collapse those into a green tick, because the middle two are where people get hurt.
Coeliac disease, wheat allergy and gluten sensitivity are medical conditions, and how much risk is acceptable to you is a decision for you and your clinician. Do not start or stop a gluten-free diet based on anything here. In particular, do not go gluten free before coeliac testing is complete, because it invalidates the test.
Label data goes stale, recipes are reformulated quietly, and a kitchen can change its practices between one visit and the next. A gluten-free claim under US law means tested below 20 parts per million, which is a legal threshold rather than a promise about your body.
Venues imported from OpenStreetMap carry a contributor's note, not an audit. Every venue page says which, and unverified venues get no safety score at all. If you operate a business listed here and something is wrong, write to corrections@askcici.com and we will correct or remove it.
You need to be 13 or over. Keep your email secure. Anyone who can read it can sign in, because sign-in is by magic link. One account is for one person. We do not police a household sharing a login, but we do not support it either.
You are responsible for what you post. Do not publish a safety claim about a real business you have not experienced, do not impersonate anyone, and do not post anything that would put another person at risk. We can remove content and close accounts for those reasons.
The website is free permanently and needs no account. The app is $29.99 a year or $4.99 a month, after a 14-day free trial of the complete product.
14 days, nothing held back. If you cancel before it ends you are never charged.
One tap on your billing page, which opens Stripe’s own portal. No email, no form, and nobody asks you why. If you subscribed through the App Store or Google Play, cancel there instead — those subscriptions are held by Apple and Google, not by us. Any time. Cancel during the trial and you are never charged. Cancel after and you keep access until the end of the period you have paid for.
Subscriptions renew automatically until cancelled. We email before an annual renewal. That is not required of us everywhere, and we do it anyway.
If CiCi has not worked for you, write to us and we will refund you. We do not require a reason and we do not have a form. Purchases made through the App Store or Google Play are refunded by them under their own policies, because we cannot process those ourselves.
If we ever raise the price, existing subscribers keep their current price for at least twelve months and get at least 30 days notice.
The website stays free and complete: every ingredient verdict, every product assessment and every restaurant score, with the reasoning and the regulation cited, no account and no card. Nothing that is free today is taken away later to sell it back.
The ingredient lexicon, the reasoning, the writing and the design are ours. You are welcome to quote and link to any of it. You may not scrape the site to build a competing database, and you may not present CiCi's verdicts as your own.
Some underlying data carries its own licence. Open Food Facts and OpenStreetMap are both ODbL, and USDA data is public domain. Those obligations travel with that data; see Privacy for the full attribution list.
What you post stays yours. By posting it publicly you give us permission to display and distribute it as part of CiCi, which is what makes it visible to the people it is for.
CiCi is provided as-is. We work hard on accuracy and we show our reasoning so that errors are findable, but we cannot guarantee that every verdict is correct, that every database record is current, or that the service is always available. To the extent the law allows, we are not liable for losses arising from your use of it, and our total liability is limited to what you have paid us in the previous twelve months.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, and where that is so, those exclusions do not apply to you.
We will post material changes here and email anyone with an account. These terms are governed by the laws of the State of Texas, without regard to conflict of laws rules. Questions go to hello@askcici.com.
Last updated 2026-07-28.